Senior Professional Relations Executive

Skills & Knowledge include Client Relationship Management, Communications, Marketing, Leadership, Team Building & Development, Project Management, and Practice Management.

Proven Ability to Establish Relationships with Key Stakeholders in the Industry, with a Solid Network of Contacts, Spanning Dental Teaching Institutions, Dental Associations, Business Leaders and Government Officials. High Level of Integrity and Professionalism.

Dental / Business Experience and Key Contributions:

Maureen L. O’Flanagan, D.D.S., P.A., Deerfield Beach, FL – 1988 to present

President

Led all aspects of start-up and operations of private, fee-for-service practice, specializing in Dentistry, General Dentistry, Restorative Dentistry, and Teeth Whitening. Play an active role in the growth and development of the practice, focused on providing the highest level of care, while achieving optimal financial success. Gained a great deal of hands-on experience, both from a clinical and operational perspective.

• Significantly raised awareness of the practice through continuous community involvement and participation in local fundraising and other community events.
• Possessed the professional presence and interpersonal skills required to gain respect, develop rapport and establish credibility with customers. Attracted and maintained long-term customers locally and internationally, including Germany, England, and Finland. Consistently receive praise from customers for service quality and dependability.
• Demonstrated excellent problem solving skills and ability to think “outside of the box” in assessing and providing solutions for complicated restorative dentistry cases.

Industry Association Experience and Accomplishments:

Florida Academy of Dental Practice Administration – 1993 to present

First Woman President, 2002-2003
Program Chairman, 2001-2002
Member Elected to the Executive Council, District Chairman, 1994

• Gained membership to an Administration that limits membership to only 192 member dentist state-wide; only the third woman ever to receive membership.
• Successfully organized highly publicized 5-day meeting at The Breakers Hotel in Palm Beach with an audience of 100 dentists, their spouses and staff.

Broward County Dental Association – 1989 to present

First Woman President, 2000-2001
Program Chairman, 1999-2000
Participant in Broward County Schools Mentorship Program, 1996
Legislative Contact Dentist, 1996
Board of Membership Recruitment and Retention, 1996
Elected Member of the Broward County Dental Association Executive Council,
Area Director and Member of Peer Review, 1989-1997


Broward County Dental Association (continued)

• Orchestrated 8-10 comprehensive and diverse meetings annually for an active association (with 500 members), including negotiating contracts for keynote speakers, selecting and planning venues, meals, and schedules.
• Led complex Peer Review meetings that involved in-depth examination and assessment of patient complaints.
• Selected to lecture at local education institutions on Dentistry as a Career, as part of the Broward County Schools Mentorship Program.

Atlantic Coast District Dental Association – 1988 to present

Member of the Capitol Hill Club, 2006-present
Member Board of Directors, Florida Political Action Committees: FLADPAC and DENTPAC, 2003-present
First Woman President to lead HIPPA compliance courses for 1300 member dentists, 2002-2003
Program Chairman, 2001-2002
Participant in Dentists’ Day on the Hill from its inception, 1995-present
Delegate to the Florida Dental Association House of Delegates, 1993-present
Delegate to the Council on Membership, 2009-present

• Proactively managed inquiries and provided detailed information to 1300 member dentists and other local dentists on new HIPPA rules and regulations to ensure compliance.
• Played a key role in creating an organizational culture that consistently provides quality personal growth and professional development to Dentists.

Additional Memberships:

Member of the Pierre Fauchard Academy, an international honor dental organization, 2005-present

Nova Southeastern College of Dental Medicine, Member of the Search Committee for the New Dean (2001) and Member of the Board of Admissions (1997-1999)

American Dental Association, 1984 to present

Life Member of the Dental Fraternity Delta Sigma Delta

Education:

Doctor of Dental Surgery, University of the Pacific School of Dentistry, San Francisco, CA, 1984-1987

Fellowship in Geriatric Dentistry, The American Dental Association, one of 10 given nationally, 1986